21 days on and the East Midlands Trains pathetic (& clearly standard script) response finally rolls into the station:
Dear Rachel Elnaugh
Thank you for your email of 22 May 2009.
I was sorry to hear that you were unhappy with the policy regarding our
First Class Lounges and I apologise for the inconvenience this caused.
Due to spacing restrictions the decision has been made to limit access to
the first class Lounges to First Anytime, First Plus Breakfast, First Plus
Parking, First Inclusive and First Class season ticket holders.
Holders of discounted First Class tickets will not be allowed access to the
I hope you find this explanation useful, if there is anything else that I
can help you with please feel free to get in touch.
Customer Relations Officer
Tel: 08457 125 678 (Option 5, then 3)
Fax: 01332 263894
Wasn't really worth them bothering was it?
PLEASE GOD let Virgin win the contract next time it's up for grabs.