Simply create a charge for each tweet.
And if people had to pay they wouldn't send out so much rubbish!!!
One step better, send ALL the money to good causes, in fact that would be the USP for a platform that wanted to compete.
50 billion tweets @ 5p each = £2.5billion
Have a lovely Sunday, I'm cooking Roast Chicken - you're welcome to come over (but please call first!!!)
R
Showing posts with label Twitter. Show all posts
Showing posts with label Twitter. Show all posts
Sunday, 25 October 2009
Friday, 22 May 2009
Criminally bad customer service!
Those of you who follow me on Twitter will know I was nearly arrested at Leicester Railway Station today.
My crime? Refusing to pay a £5 supplement to use the First Class lounge.
The story: our (very old and outdated) East Midlands Train had been terminated on its way to Chesterfield due to engineering problems - which meant a whole hour's wait at Leicester. I had important emails that HAD to be sent and I needed to have someplace to utilise that hour - but my advance 1st class ticket apparently did not qualify me to use the lounge.
Now I accept that if I had arrived an hour early for my train or maybe wanted to dally in there and drink all the free coffee for a while I should be made to pay.
BUT THE ONE HOUR DELAY WAS THEIR FAULT!
To add insult to injury, when I refused to pay and went in (bear in mind the place was completely empty apart from one man) the receptionist called the police and two officers duly arrived to apprehend me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I explained the situation and invited them to arrest me, pointing out the publicity that action might incur, they then backed down and called the station manager who proceeded to give me a good old talking to about rules and regulations and people 'having to do their job properly'.
No problem says I, let me happily pay your £5 - in return for which I will Blog and Tweet about your crap customer service to the whole world.
So much for the East Midlands Train Service 'Passenger Charter' !!!
The problem of course lies in the staff training. So much time is clearly spent teaching them about rules, policies and procedures that they forget to tell them the REAL reason they are there: TO GIVE EXCEPTIONAL CUSTOMER SERVICE.
Shame on you Stagecoach, you have started to abuse your monopoly - because I have no other choice than to continue to use your shoddy, uncaring and downright rude crappy service.
My crime? Refusing to pay a £5 supplement to use the First Class lounge.
The story: our (very old and outdated) East Midlands Train had been terminated on its way to Chesterfield due to engineering problems - which meant a whole hour's wait at Leicester. I had important emails that HAD to be sent and I needed to have someplace to utilise that hour - but my advance 1st class ticket apparently did not qualify me to use the lounge.
Now I accept that if I had arrived an hour early for my train or maybe wanted to dally in there and drink all the free coffee for a while I should be made to pay.
BUT THE ONE HOUR DELAY WAS THEIR FAULT!
To add insult to injury, when I refused to pay and went in (bear in mind the place was completely empty apart from one man) the receptionist called the police and two officers duly arrived to apprehend me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I explained the situation and invited them to arrest me, pointing out the publicity that action might incur, they then backed down and called the station manager who proceeded to give me a good old talking to about rules and regulations and people 'having to do their job properly'.
No problem says I, let me happily pay your £5 - in return for which I will Blog and Tweet about your crap customer service to the whole world.
So much for the East Midlands Train Service 'Passenger Charter' !!!
The problem of course lies in the staff training. So much time is clearly spent teaching them about rules, policies and procedures that they forget to tell them the REAL reason they are there: TO GIVE EXCEPTIONAL CUSTOMER SERVICE.
Shame on you Stagecoach, you have started to abuse your monopoly - because I have no other choice than to continue to use your shoddy, uncaring and downright rude crappy service.
Monday, 18 May 2009
I'm a twit
Yep I've now finally managed to get active on Twitter - you can follow me on RachelElnaugh - a little window into my wonderfully exciting life of watching Eurovision and being a mum of 5 - and of course the odd high profile business event thrown in...
Friday, 27 February 2009
Great Energy!
For the latest in my series of webinars I interviewed the award winning entrepreneur Scott Fletcher at the HQ of his IT solutions company ANS in Manchester. Scott has built ANS from nothing to a £10million turnover PLUS listed company with a market cap of c£16million - which makes £1.4million profit a year - in just over a decade. And ANS is still growing despite the recession.
During the webinar Scott shared his secrets of getting a business off the ground from a standing start, how to grow exponentially and some of the sales tools he has used to win business from his competitors. He also answered a selection of questions from the webinar attendees.
It was also interesting for me being in the same room with Scott and hearing him talk about his business to notice just how much passion and energy he has for his company!
We'll be putting the webinar on the site shortly.
To get notifications of, and FREE access to future webinars sign up NOW at www.rachelelnaugh.me
You can also follow Scott's comings and goings on Twitter .
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